Case Manager/Community Dental Care Coordinator (CDCC) – Oakland

EBAC improves the well-being of children, youth and families by reducing the impact of trauma and social inequities and is committed to building a comprehensive, place-based continuum of accessible, trauma-informed and culturally relevant services that build resiliency, aid in recovery and, where possible, prevent exposure to adverse childhood experiences.


Our staff seeks to reduce barriers that contribute to disparities in wellness for socio-economically disadvantaged and racially marginalized families and to create communities where all children and families have supports to reach their full potential.


The Alameda County Health Department (ACPHD) is contracting with East Bay Agency for Children (EBAC) to implement Alameda County Healthy Teeth, Healthy Communities (HTHC) – a cross sector collaborative initiative building on current programs – to implement a county wide dental health care coordination system to ensure Medi-Cal eligible children (ages 0-20) in our County receive prevention and continuity of care services necessary to ensure their dental health.


CDCCs will provide culturally and linguistically responsive dental care coordination to families and children 0-20 who are eligible for Medi-Cal using outreach/community networking at schools, family resource centers, etc; making relationships with youth and families; educating about dental health and insurance; assisting with setting up appointments; and following up over a two year period to encourage continued care.


Candidates are not required to have knowledge of dental health. Comprehensive training will be provided.


  1. Bilingual in Spanish/English required. 
  2. B.A. or B.S. in Human Services or related field or comparable work experience.
  3. Case management experience or other experience working with families/communities preferred. Experience with public benefits outreach a plus
  4. Experience working with local community-based organizations that serve Spanish and/or English speaking LEP families and Oakland public agencies preferred.
  5. Excellent interpersonal and communication skills. Ability to work collaboratively with program staff, school faculty, public agencies and community partners.
  6. Language skills and computer skills that include the ability to read, interpret and complete documents such as applications for Medi-Cal and CalFRESH enrollment.
  7. Ability to write routine reports and correspondence.  Ability to speak effectively and express ideas clearly with individuals and before groups.
  8. Sensitive to the needs of the community with genuine desire to work with people in a compassionate and empathetic manner.
  9. Ability to work independently and to exercise professional discretion and judgment.
  10. Good computer skills with knowledge of Word, Excel and Power Point.
  11. Available for evening or weekend events as needed.
  12. Ability to drive with valid driver's license, auto insurance, & access to use of auto as needed.


  1. Attend the initial and ongoing trainings offered by Office of Dental Health including Dental Care Coordination, Oral Health Education and Assessment, Outreach and Data Entry.
  2. Assists parents and families for linking children and siblings to dental health care and insurance resources including referring uninsured families to Health Insurance Technician. 
  3. Contacts parents and families to do follow-up on referrals provided including scheduling dental appointment to assist families to facilitate linkage to ongoing dental care.  
  4. Provides outreach educational sessions on the importance of and access to preventive dental services covered by the Medi-Cal dental program in conjunction with other programs including county-wide early childhood and school-based programs. 
  5. Prepares outreach materials to ensure accurate information on access to care and to assistance with accessing insurance resources for low-income children and their families.   
  6. Prepares activity reports to assess effectiveness of outreach and care coordination to families served.  
  7. Assists with the coordination and delivery of dental health care programs, and participates in health fairs and community events.  
  8. Assists families in accessing dental program services, identifying and resolving barriers to care, through a variety of activities including: 
    • Linkage to dental providers. 
    • Assistance with scheduling. 
    • Collaboration with public and/or private insurance technicians; 
    • Tracking progress of assisting clients (e.g., reminders in database). 
    • Data gathering and administering surveys. 
    • Reporting unresolved cases to the management for direction and solution finding.   
  9. Participates in recruiting and training of other staff (including volunteers) on preventive dental care services. 
  10. Completes documentation and written reports of activities and services provided to clients. Submits reports to the supervisor within deadlines identified in Scope of Work.  
  11. Responds to telephone information requests and documents on approved program forms.   
  12. Identifies barriers to outreach efforts and reports problems with program implementation to management.
  13. Maintains current client records in paper/electronic data base.  
  14. Documents client/provider concerns related to barriers in access to care and submits to the management.  
  15. Assists in the design of promotional and program materials.  
  16. Assists in developing written protocols and procedures as requested.  
  17. Follows appropriate protocols when responding to inquiries on the dental program.  
  18. Provides assistance to parent advocates and site staff on outreach to families to assist in linkage of students and siblings to ongoing dental care and to insurance resources.  
  19. Attends collaborative meetings with Inter/Intra agencies/departments as well as community partners related to assignments/ projects.  
  20. Assists designated bilingual population on the translation needs if applicable and may translate program materials. 
  21. Prepares a variety of letters, memos and other written materials; may enter information into and access multiple databases or use information from various sources to prepare such materials.
  22. Delivers grade-level and age-appropriate classroom education on preventive health subjects in preschools, elementary schools, junior high and high schools.
  23. Actively seeks information to understand client circumstances, problems, expectations and needs, in order to provide clients with appropriate education, care, and service referrals.
  24. Performs other related duties as assigned within classification.
  25. Works with other team members for the seamless, effective and efficient service delivery.
  26. Consistently communicates, collaborates, and interacts with supervisor, co-workers and other staff in cooperative, respectful, and effective manner.
  27. Attends and participates in supervision meetings on a regular basis to discuss performances and job responsibilities. 
  28. Some evenings and weekends may be required.
  • Work is in an office setting with families and out in the field providing community outreach.
  • Program headquarters is in a one-story building.
  • Regular driving is required.
  • Periodic lifting up to 25 pounds is required.
EBAC offers a uniquely generous time off package and an outstanding benefits package that includes health; chiropractic; dental; voluntary life insurance (for yourself and your family), AD&D and SDT; accident and critical illness coverage (for yourself and family); flexible spending for medical, child care and commuter benefits; 403b retirement program; legal insurance; and, agency paid life insurance and long term disability coverage.


East Bay Agency for Children is an equal opportunity employer and encourages diverse candidates to apply by sending a cover letter and resume to, or by fax to 510-268-0143.  Please use the job title as the subject. No phone calls please.

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